Return & Refund Policy

We at Kanve value your satisfaction. If your purchase doesn’t meet your expectations, please let us know by contacting us at [email protected]. Our customer care team will guide you through the return process to ensure a seamless experience with your order.

1. Unsatisfied with Your Purchase

If you find that your order is not satisfactory, reach out to us within 14 days of delivery. Please provide a clear image of the received item along with a brief description of the issue. This will assist us in enhancing our services.

2. Defective or Substandard Products

If you receive a product that is defective or not functioning as intended, please contact us immediately. We are responsible for any faults that occur during manufacturing or shipment.

  • To expedite your request, include photos showing the defect (e.g., missing components or visible damage).
  • We typically won’t require the return of faulty items and will use your photos to improve quality assurance.

Please note: This warranty excludes damage caused by accidents, mishandling, usual wear, color fading due to sunlight, and post-purchase modifications.

Remember, you have 14 days from receipt to report any issues for a potential refund or replacement.

3. Issues with Delivery

If your order has not arrived within the estimated timeframe, you can request a refund or a replacement. Please contact our team with your order information, and we’ll prioritize your request.

  • Claims must be made within 2 months from the order date to ensure we can assist you effectively.
  • Refunds usually reflect in your account within 5-10 business days, depending on your bank’s processing time.

4. Timeline for Refunds

Refunds will be issued to the original payment method. Your financial institution may take additional time to process the refund. Below are the expected timelines:

  • Credit Card: Up to 10 business days
  • PayPal: 3 to 5 business days

If you don’t see the refund in your account after the above durations, please reach out to your bank or card issuer for further assistance.

We are committed to providing excellent customer service. For further inquiries, reach out to us at [email protected]. Thank you for choosing Kanve, and we look forward to serving you better!

Visit Our Store